Partnership with Picker Institute, using patient experience to reduce readmissions

We’re delighted to be working in partnership with the Picker Institute – the leading charity improving healthcare through measurement of experience.

Our new collaboration starts with a post-discharge readmissions reduction application for hospitals and providers. By measuring patients’ experience and their critical first 30 days after discharge, we aim to reduce the number of unnecessary readmissions – which cost the NHS £1.6 billion per annum.

This exciting new collaboration can have a huge impact on service delivery, help healthcare organisations to capture more data to drive improvement, and better support patients to improve their experience of care.

Read more about our new partnership on the Picker Institute website:

If you’re interested in a demo and to explore how we can help your Trust, hospital or health service please email